FAQ

Frequently Asked Questions (FAQ)

Company name: Loosdregt Ecom
Address: Meidoornstraat 17, 5682CE Best, Noord-Brabant, Netherlands
Email: info@cindyrosa.com

Effective date: August 26, 2026

Orders & Shipping

How long does it take to process my order? Orders are processed within 1-2 business days after payment confirmation. We ship Monday through Saturday. Orders placed before 4:00 PM are processed the same or next business day; orders placed after 4:00 PM begin processing the following business day. We do not process or ship on Sundays or public holidays.

How long does delivery take? Once shipped, delivery typically takes 3-7 business days within the United States. In total, you can expect your order to arrive within approximately 4-9 business days from the time you place it.

Do you offer free shipping? Yes, we offer free shipping on all orders shipped within the United States.

Do you ship internationally? No, we currently only ship to addresses within the United States.

Can I track my order? Yes. Once your order ships, you'll receive a confirmation email with a tracking number.

What if I entered the wrong shipping address? Contact us as soon as possible at info@cindyrosa.com. We can only update your shipping address if the order hasn't shipped yet.

What if my package is lost or arrives damaged? Contact us at info@cindyrosa.com within 7 days of the expected delivery date, and we'll work with you to resolve it.

Payments

What payment methods do you accept? We accept Visa, Mastercard, Maestro, American Express, and Apple Pay.

What currency are prices listed in? All prices on our website are listed and charged in USD (US Dollars).

When is my card charged? Your payment method is charged at the time you place your order.

My payment was declined — what should I do? Double-check your card details, billing address, and available balance, or contact your card issuer. If the issue continues, reach out to us at info@cindyrosa.com.

Returns & Refunds

What is your return policy? You may return item(s) within 30 calendar days of the delivery date for a refund. Items must be unused, in their original packaging, and accompanied by proof of purchase.

Do you offer exchanges? No, we currently offer refunds only. If you'd like a different item, please return your original purchase for a refund and place a new order.

Who pays for return shipping? Customers are responsible for return shipping costs, except when the item is faulty, damaged on arrival, or incorrect due to our error — in those cases, we cover the cost.

How do I start a return? Email us at info@cindyrosa.com with your order number and the reason for the return. We'll confirm your return and send instructions.

How long does it take to receive my refund? Once your return is received and approved, your refund is processed within 7 business days to your original payment method. Your bank may take additional time to post the refund.

Privacy & Data

Do you use cookies or tracking tools? Yes, we use Google Analytics to help us understand how visitors use our website. You can opt out of Google Analytics tracking at any time.

Will I receive marketing emails? If you sign up for our newsletter or provide your email at checkout, we may send you marketing emails and order-related updates. You can unsubscribe at any time via the link in any marketing email.

Do you sell my personal information? No, we do not sell your personal information.

Contact & Support

What are your customer service hours? We're available 7 days a week, 9:00 AM - 5:00 PM (Monday through Sunday). Note: these are support hours, not shipping days orders are only processed and shipped Monday through Saturday.

How can I contact you? Email us at info@cindyrosa.com. We aim to respond within 12 hours.

What information should I include when I contact you? Your order number, the name/email used at checkout, a description of your question, and photos if it relates to a damaged or incorrect item.

FAQ